Privacy policy

Shipping Policy – Montvelar

This Shipping Policy outlines how and when your orders will be shipped by Montvelar.

1. Global Shipping

We proudly ship worldwide. No matter where you are, we’ll get your order to your door.

2. Delivery Timeframe

Our average delivery time ranges from 5 to 25 business days, depending on the destination country.
Some remote areas may require additional time due to customs clearance or logistical limitations.

3. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information.

5. Customs, Duties, and Taxes

Montvelar is not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping (tariffs, taxes, customs duties, etc.) are the responsibility of the customer.

6. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, reshipping fees will apply.

7. Delivery Delays

Delivery times are estimates and not guaranteed.
External factors such as customs inspections, local carrier delays, or international disruptions may affect delivery.
We appreciate your patience and understanding in such cases.

8. Support

If you have any questions about your order or delivery status, feel free to contact our support team:
Email: support@montvelar.com
Our team is available Monday through Friday.